Job seekers hate the recruiting process, survey says

Bernard Hodes Group recently conducted a survey of job seekers on Facebook and found that customer service is still not what it should be the recruiting process.

They were asked to describe what happened after they applied for a job on a company Web-site, the respondents reported as follows:

41% said they never received a response;

28% decided not to submit a resume or application after looking at what they would have to do;

15% said they were invited for an interview;

11% said they received a timely acknowledgement of their submission; and

5% said they received an acknowledgement some time later.

So four-out-of-ten job applicants say they never receive a response is distressing to employers and recruiters. Despite employers best efforts, job seekers still have a highly negative view of the recruiting process and the "resume black hole".

Alas, I have little hope this will ever change. Change must come from the employers but when will they get the message?